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Exam Code: 300-135
Exam Name: Troubleshooting and Maintaining Cisco IP Networks
Q&As: 118
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Pass4itsure Free Cisco 300-135 Dumps Exam Questions and Answers:
QUESTION NO: 55
Which of the following sentences BEST describes a Standard Change?
A. A change to the service provider’s established policies and guidelines
B. A change that correctly follows the required change process
C. A change that is made as the result of an audit
D. A pre-authorized change that has an accepted and established procedure
300-135 exam Answer: D
QUESTION NO: 56
What is the definition of an Alert?
A. An error message to the user of an application
B. A warning that a threshold has been reached or that something has changed
C. A type of Incident
D. An audit report that indicates areas where IT is not performing according to agreed procedures
Answer: B
QUESTION NO: 57
Which of the following would NOT be a task carried out by the Request Fulfillment process?
A. The sourcing and delivering of the components of requested standard services (e.g. licenses
and software media)
B. Provision of a channel for users to request and receive standard services for which a pre
defined approval and qualification process exists
C. Provision of information used to compare actual performance against design standards
D. Provision of information to users and customers about the availability of services and the
procedure for obtaining them
300-135 dumps Answer: C
QUESTION NO: 58
The group that authorizes changes that must be installed faster than the normal process is called
the?
A. Urgent Change Board (UCB)
B. CAB Emergency Committee (CAB/EC)
C. Emergency CAB (ECAB)
D. Urgent Change Authority (UCA)
Answer: C
QUESTION NO: 59
Which of the following CANNOT be stored and managed by a tool?
A. Data
B. Wisdom
C. Information
D. Knowledge
300-135 pdf Answer: B
QUESTION NO: 60
Which of the following is NOT a characteristic of a process?
A. It is measurable
B. Delivers specific results
C. A method of structuring an organization
D. Responds to specific events
Answer: C
QUESTION NO: 61
Which role would you MOST expect to be involved in the management of Underpinning
Contracts?
A. IT Designer/Architect
B. Process Manager
C. Service Catalogue Manager
D. Supplier Manager
300-135 vce Answer: D
QUESTION NO: 62
Which of the following is NOT the responsibility of the Service Catalogue Manager?
A. Ensuring that all operational services are recorded in the Service Catalogue
B. Ensuring that information in the Service Catalogue is consistent with information in the Service
Portfolio
C. Ensuring that information in the Service Catalogue is accurate
D. Ensuring that information within the Service Pipeline is accurate
Answer: D
QUESTION NO: 63
The difference between service metrics and technology metrics is BEST described as?
A. Service metrics measure the end to end service; Technology metrics measure individual
components
B. Service metrics measure maturity and cost; Technology metrics measure efficiency and
effectiveness
C. Service metrics include critical success factors and Key Performance Indicators; Technology
metrics include availability and capacity
D. Service metrics measure each of the service management processes; Technology metrics
measure the infrastructure
300-135 exam Answer: A
QUESTION NO: 64
The term ‘Service Management’ is best used to describe?
A. Units of organizations with roles to perform certain activities
B. A set of specialized organizational capabilities for providing value to customers in the form of
services
C. The management of functions within an organization to perform certain activities
D. A set of specialized organizational capabilities for providing functions to customers in the form
of services
Answer: B
QUESTION NO: 65
Which of the following is the BEST definition of an Incident?
A. A warning that a threshold has been reached, something has changed, or a failure has
occurred
B. An unplanned interruption to an IT service or reduction in the quality of an IT service
C. A change of state which has significance for the management of a Configuration Item or IT
Service
D. Loss of ability to operate to specification, or to deliver the required output
300-135 dumps Answer: B
QUESTION NO: 66
Who is responsible for ensuring that the Request Fulfillment process is being performed according
to the agreed and documented process?
A. The Request Fulfillment Process Manager
B. The Request Fulfillment Process Owner
C. The Service Desk Manager
D. The Service Manager
Answer: B
QUESTION NO: 67
Which Service Design process makes the most use of data supplied by Demand Management?
A. IT Service Continuity Management
B. Service Level Management
C. Service Catalogue Management
D. Capacity Management
300-135 pdf Answer: D
QUESTION NO: 68
Which of the following statements is CORRECT?
A. The KEDB and the CMS form part of the larger SKMS
B. The Configuration Management System (CMS) is part of the Known Error Data Base (KEDB)
C. The Service Knowledge Management System (SKMS) is part of the CMS
D. The CMS is part of the Configuration Management Data Base (CMDB)
Answer: A
QUESTION NO: 69
The group that authorizes changes that must be installed faster than the normal process is called
the?
A. CAB Emergency Committee (CAB/EC)
B. Emergency CAB (ECAB)
C. Urgent Change Board (UCB)
D. Urgent Change Authority (UCA)
300-135 vce Answer: B
QUESTION NO: 70
What is a RACI model used for?
A. Performance analysis
B. Recording Configuration Items
C. Defining roles and responsibilities
D. Monitoring services
Answer: C
QUESTION NO: 71
Which of the following statements about processes is INCORRECT?
A. The output from a process has to conform to operational norms derived from business
objectives
B. The objective of any IT process should be expressed in terms of business benefits and goals
C. A process may define policies, standards and guidelines
D. The definition of Process Control is “The activity of planning and regulating a process, with the
objective of achieving Best Practice”
300-135 exam Answer: D
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